About Us
- About Us
- Services
- Garment Care
- Shipping
Schoolwear of Hendon is a leading supplier of school uniform. We have been dressing kids in school uniforms for over 30 years. So be assured, we have a lot of experience to fall back on.
We have strong relationships with ethical clothing manufacturers and suppliers. We believe that convenience, high level of service, competitive pricing, durable garments and year-round availability are vital to any parents buying school uniform.
Services
- Parents place orders online or by telephone and the uniform is supplied direct to their chosen delivery address
- Weekly complimentary delivery to schools (in our catchment area) for pre-paid orders (for schools participating in this option)
- Click and collect orders from our store
- Email and telephone support
Washing:
always follow the manufacturer’s garment care guidelines as labelled before washing. It is advisable to wash knitwear inside out.Ironing
make sure your iron is set to the correct temperature as given on the garment care label. Many school uniform garments are ‘easy care’ and do not need ironing. Printed garments should not be ironed over the printed area.Tumble drying
always follow the manufacturer’s garment care guidelines as many garments are best left to dry naturally. Never tumble dry a pleated garment – always hang up on a suitable hanger to dry.Fabric conditioner
do not use fabric conditioner as many garments are specially coated for easy care and fabric conditioner interferes with this process.Iron-on labels
these do not adhere on stretchy fabrics. Only affix to garments you can iron and remember to put a layer e.g. a handkerchief, between the clothing and the iron to avoid scorch marks.Velcro fastenings
never wash a garment with its Velcro fastening unfastened. The material is abrasive and can cause damage to other items of clothing in the wash.Pilling/ bobbling – a general guide
Knitted goods are prone to pilling, some more than others. The main reason is friction or rubbing against another object and this does not necessarily mean that the garment is faulty.Pilling can be caused by any of the following:-
- External friction i.e movement against another fabric or object;
- Heat generated by the individual when the garment is worn;
- Washing the garment at the incorrect temperature and/or with other fabrics that will rub against the garment;
- Tumble drying the garment at too high a temperature, which causes the heat to draw out the fibre.
- Some garments appear to have ‘fluffed up’ after a short period of wear and this is due to surface fibre from the yarn coming to the surface. The yarn in these cases is slightly hairier than usual and the hairs disappear after a period of wear and washing. This is similar to a carpet, where when first laid, the loose fibres come to the surface and are vacuumed away. If the fibres do not wash away, various devices can be used to removed the excess fibre to enhance the look of the garment. Once the fibre is removed the garment is unlikely to pill again.
Our advice:
we find that the best solution is to turn garments inside out when washing. When pilling occurs it should settle down after washing a number of times. However, if pilling is excessive, please feel free to return to us for inspection.Care Symbols and What They Mean
Washing
| Symbols | Description | Meaning |
|---|---|---|
 |
Wash Tub: | The washing process by machine or hand |
 |
Triangle: | Chlorine-Bleaching |
 |
Iron: | Ironing |
 |
Circle: | Dry Cleaning |
 |
Circle in Square: | Tumble Drying (after washing) |
 |
St. Andrew’s Cross: | Do not |
Bleaching
|
Any bleach allowed |
 |
Only oxygen bleach/non-chlorine bleach allowed |
 |
Do not bleach |
Ironing
 |
Hot Iron |
 |
Warm Iron |
 |
Cool Iron |
Dry Cleaning
 |
Must be professionally dry cleaned. The letters contained within the circle and/or a bar beneath the circle will indicate the solvent and the process to be used by the dry cleaner. |
 |
Must be professionally dry cleaned. The letters contained within the circle and/or a bar beneath the circle will indicate the solvent and the process to be used by the dry cleaner. |
 |
Professional wet clean only |
 |
Do not dry clean |
Tumble Drying
|
May be tumble dried |
 |
With high heat setting |
 |
With low heat setting |
|
Do not tumble dry |
|
A cross through any symbol means “DO NOT” |
Shipping
Delivery & Returns
We aim to process, pick and despatch all orders within 1-2 working days. you will normally receive your goods within 2 – 4 working days, obviously we cannot guarantee this.
Orders are sent via:
- Royal Mail first class post service.
- Parcel Force 48hr.
- Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery.
- All delivery times are approximate based on mainland UK addresses and items being in stock. Please allow an extra few days in busy periods e.g. Back to School, to process your order. We do our best to get your order to you as soon as possible and as a result your order may arrive earlier.
Royal Mail deliveries
If sent by Royal Mail your postman will attempt one delivery and if you are not at home, will leave you a card so that you can collect the package from your local Royal Mail sorting office.
ParcelForce Delivery
Our delivery company will attempt delivery of your order twice. The first time they will leave you a yellow card and, if you are not at home and you respond the same day, you can arrange a redelivery at a convenient time. If you do not respond the same day, they usually reattempt delivery the next day. After a second failed delivery attempt your order will be returned to us, whereupon we will contact you.
Postage & Packaging cost
For totals under £29.95 there is a delivery cost of £4.50. £30.00 + is £6.95 You will see the delivery charges before you give your card details.
Returns & Refunds
Returns Policy
If you are not entirely satisfied with your purchase you can return any* item to us unworn in its original packaged condition complete with labels within 30 days of receipt. Exchanges or refunds outside this period will be at the discretion of Schoolwear Of Hendon. Returns are at your cost and at your responsibility until they reach us. We strongly advise that a receipt is obtained for your return and that you check that the value is protected in the event of being lost in transit.
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.
a) Goods made or supplied correctly to a special order, including items personalised with pupil’s initials or name and includes name tapes.
b) Socks and tights removed from packaging
Part-deliveries
School uniform items are supplied subject to availability of stocks at the date of your order. If you are ordering more than one item, your items may be sent to you in instalments if certain items are out of stock.
Order sent incorrectly/faulty goods
For items sent incorrectly against your order or if an item is faulty please call our customer services on 020 8202 2203 to request a FREEPOST service for your return. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
Items returned as faulty within 3 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced or refunded at the purchase price. Items over 3 months old will be dealt with at the discretion of Schoolwear Of Hendon.
This Returns Policy does not affect your Statutory Rights.
